Patient Retention & Revenue Expansion · for $1M+ Med Spas

The patients you already paid for are still inside your CRM.

Most $1M+ med spas have 5,000–20,000 contacts sitting in their CRM — consultations, no-shows, lapsed clients, event attendees. Each one cost $50–$300 to acquire. We turn that already-paid spend into revenue through systematic reactivation, retention, and lifecycle marketing.

$40,000–$150,000 is typically recovered in month one.

5K–20K
Contacts already sitting in a $1M+ med spa's CRM
$50–$300
What each of those contacts cost you to acquire
$40K–$150K
Typically recovered in the first 30 days
The Math

You Already Paid for This Revenue

A med spa doing $1M a year accumulates 5,000–20,000 contacts: consultations, no-shows, abandoned leads, previous clients, event attendees, email opt-ins, skincare buyers. Each one cost between $50 and $300 to acquire — but most never come back after their first or second visit.

The math is brutal. A 6,000-contact database represents $300,000 to $1.8M in already-paid acquisition spend sitting idle. These patients didn't leave because they were unhappy. They drifted because no one followed up.

Even rebooking 20 of them at a $500 average ticket is $10,000 from a single campaign. Most practices have hundreds of these waiting.

$300K–$1.8M
Already-paid acquisition spend sitting idle in a typical 6,000-contact database
$10,000
From rebooking just 20 lapsed patients at a $500 average ticket — one campaign
100%
Of recovered revenue stays yours — no ad spend required to reach them
"Your highest-LTV patients are already inside your database."
The Process

Three Phases. One System.

01

Audit

We connect to your CRM — Boulevard, Aesthetic Record, Mindbody, Symplast, whatever you run — and segment the database into the buckets where the money actually lives: abandoned consultations, lapsed clients, treatment-timing windows (Botox at 12 weeks, filler maintenance, laser package finishers), event attendees, no-shows, and email-only opt-ins. You see the exact recoverable revenue for each segment. Free, 15 minutes, no commitment.

02

Reactivate

Month one is the haul. We launch coordinated campaigns across the segments where the money lives: abandoned consultation recovery, treatment-timing reminders, lapsed-client win-back, and event-attendee conversion. Custom email and SMS in your practice voice, deployed through your existing systems. Most practices recover $40,000–$150,000 in the first 30 days.

03

Sustain

Month two onward, the same system becomes a retention and revenue-expansion engine: automated treatment-timing triggers, birthday and anniversary touchpoints, monthly seasonal campaigns (Mother's Day, summer skin, holiday events, injectables specials), membership and VIP re-engagement, and new-treatment announcements. The patients who came back stay back.

What's Included

The Patient Retention & Revenue Expansion System

Recovery in month one. Retention and revenue expansion every month after.

i.

Full database audit + segmentation across all six patient buckets (abandoned consults, lapsed clients, treatment timing, event attendees, no-shows, email opt-ins)

ii.

Month-one reactivation campaign — a coordinated push across every segment

iii.

Abandoned consultation recovery for patients who got pricing and never booked

iv.

Treatment-timing automation (Botox at 12 weeks, filler maintenance, laser package follow-ups)

v.

Monthly seasonal campaigns (Mother's Day, summer skin, holiday events, injectables specials)

vi.

Birthday and anniversary triggers, automated and recurring

vii.

Membership and VIP re-engagement + new-treatment announcement campaigns

viii.

Medical compliance review on all messaging

ix.

Monthly performance reports with attributed revenue

x.

You keep 100% of recovered revenue

We only move forward if the audit reveals enough recoverable revenue to make it obviously worth it — for both of us.

See the Recoverable Revenue Inside Your Database

15 minutes. We pull the number from your CRM in real time — broken down by segment. Free, with zero commitment.

Book the Audit →