The patients you already paid for are still inside your CRM.
Most $1M+ med spas have $200,000–$500,000 in patient revenue sitting silent in their email software. We bring them back — birthday coupons, seasonal offers, new-treatment announcements — and keep your current patients from ever drifting away. $40–150,000 recovered in month one is typical.
70–80% of medical aesthetic patients don't come back after their first or second visit. That means roughly 5,500 of your former patients are sitting silent in your email software right now — each one already qualified, already paid full price, already past the trust barrier. They didn't leave because they were unhappy. They just drifted because no one followed up. At an $800 average ticket, that's $4.4M in dormant lifetime revenue. Even a 3% reactivation rate is $132,000 recovered.
Three phases. One system.
Audit
We connect to your CRM — Boulevard, Aesthetic Record, Mindbody, Symplast, whatever you run — and pull the dormant patient list. You see the exact dollar figure of recoverable revenue, broken down by service and lapse window. Free, 15 minutes, no commitment.
Reactivate
Month one is the haul. We segment your dormant patients by lapse date and service history, then bring them back to life with custom email and SMS — birthday coupons, anniversary check-ins, seasonal offers, the works. Deployed through your existing systems. Most practices recover $40–150,000 in the first 30 days.
Sustain
Month two onward, the same system keeps your patients from ever going dormant again. Automated birthday and anniversary triggers. Monthly seasonal campaigns on whatever you want to push. New-treatment announcements. Continuous re-engagement of patients who go quiet. The patients who came back stay back. The ones who come in tomorrow don't drift next year.
The Reactivation System
Recovery in month one. Retention every month after.
- i.Full database audit and patient segmentation by lapse date, service history, and lifetime value
- ii.Month-one reactivation campaign — 10+ custom email and SMS messages in your practice voice
- iii.Automated birthday and anniversary triggers, running every month
- iv.Monthly seasonal campaigns on whatever treatments you want to push
- v.New-treatment announcement campaigns when you launch something new
- vi.Continuous re-engagement of patients who start to go quiet
- vii.Medical compliance review on all messaging
- viii.Monthly performance reports with attributed revenue
- ix.You keep 100% of recovered revenue
See the dormant revenue inside your practice.
15 minutes. We pull the number from your CRM in real time. Free, with zero commitment.
Book the audit